Your privacy matters to us. This policy explains what we collect, how we use it, and how we protect it when you visit or shop with us.
We collect only the information needed to operate our store, fulfill orders, and communicate with you—and we do not sell your personal information.
We may collect the following information when you interact with our website or place an order:
Name, billing address, and shipping address
Email address and phone number
Order details and purchase history
Payment information (processed securely by our payment providers)
Website usage data (via cookies or analytics tools)
We use your information to:
Process and fulfill orders
Communicate with you about your purchase or account
Respond to customer service inquiries
Improve our website and offerings
Send emails you’ve opted into (such as order updates or newsletters)
We only use your information for legitimate business purposes related to operating our farm store.
Payments are processed securely through trusted third-party providers (such as Stripe or Square). We do not store or have access to your full payment details.
We may also use third-party services for:
Shipping and order fulfillment
Email communications
Website analytics
These providers receive only the information necessary to perform their services and are required to handle it securely.
Our website uses cookies and similar technologies to:
Enable basic site functionality
Remember preferences
Understand how visitors use our site so we can improve it
You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.
If you provide your mobile phone number and opt in to receive text communications from us, we may send you customer care and transactional messages related to your orders, support requests, voicemail follow-up, account assistance, or other customer service interactions.
Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier plan. You may reply STOP at any time to opt out of text messaging or HELP for assistance.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
We take reasonable steps to protect your personal information, including using secure technologies and trusted service providers. While no online system can be guaranteed 100% secure, we work hard to safeguard your data.
We do not sell, rent, or trade your personal information.
We only share information when necessary to:
Process payments
Ship orders
Comply with legal obligations
You may request to:
Access the personal information we have about you
Correct inaccurate information
Request deletion of your data (where legally permitted)
To make a request, please contact us using the information below.
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.
We’re always happy to help. You can reach us at: hello@lachenbockfarm.com or by visiting our Contact Page.